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Support and Safety

UCEAP students are supported by a network of people throughout the world. Your study abroad experience will be guided by trained staff that are there to support you as you prepare to study abroad, when you arrive, and throughout the program. While abroad, all UCEAP participants have travel insurance coverage and 24/7 emergency assistance.

On-site support

The Accent study center in Madrid is a modern space located in the Chamberi neighborhood. The neighborhood is a traditional one with a village-like feel that still lives the Madrileños way with local markets and tapas restaurants. Students can reach the study center by one of four metro lines (1, 5, 7, or 10). The center has seven classrooms, student and faculty lounges, student study rooms, and a computer lab. There is free Wi-Fi throughout. Students can access scanning and printing services, when needed, and enjoy a small lending library. The reception area is where students will meet with the staff and other students – it's the starting point for excursions.

Talk to study center staff about:

  • Academics and course registration
  • Cultural and travel information
  • Support making appointment with local doctors, including mental health professionals
  • Emergency assistance

Study center activities may include:

  • Language exchanges
  • Intercultural competence workshops
  • Movie nights
  • Guest lectures


To help navigate the transition of leaving home and going abroad, you’ll attend various in-person and online events. At these events, you’ll have the opportunity to ask questions and meet the staff who will be supporting you while you study abroad. You’ll learn things like:

  • What student services are available at your host location
  • Where to find local health care
  • How and when to register for classes
  • What to do and who to contact in an emergency
  • How to travel to and from where you live to classes
  • How to handle money matters like opening a bank account
  • How to use technology, including your phone, and get access to the Internet

On-site orientations may include a tour of the campus and other local sites to help you settle in. At orientations, you will also meet other students (local, international, and/or from UC campuses) who will be part of your experience.

Students with dis/Abilities

Students with dis/abilities can and do study abroad. A successful experience is dependent upon careful planning, coordination, and communication.

Focus on programs that best fit your interests, academic goals, and career aspirations. You'll work with the staff at the disability services and study abroad offices on your UC campus. They can help you identify strategies to remain flexible and think creatively about accessibility and realities abroad as some international locations can be different than what you are typically accustomed to in the US. They can also help you get the necessary paperwork you'll need to apply.

After you apply, your UCEAP program specialist will coordinate with the institution abroad and connect you with those who can arrange for an accessible experience. If your needs cannot be accommodated at any point in the process, your advisors will help you choose another program. You will not be alone in this decision.