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Support and Safety

UCEAP students are supported by a network of people throughout the world. Your study abroad experience will be guided by trained staff that are there to support you as you prepare to study abroad, when you arrive, and throughout the program.

On-site support

Casa de la Universidad de California is in the Chimalistac neighborhood and surrounded by beautiful jacarandas and palms. Study, relax, or exercise in the verdant garden. The center is about a 10-minute walk from your housing and the National Autonomic University of Mexico. Check out coffee shops, restaurants, and libraries on the way to the center. You’ll have access to computers, free Wi-Fi, and a printer. There's also a kitchen where you can learn to cook local dishes common to Mexico. 

Talk to study center staff about

  • Academics and course registration 
  • Housing advice 
  • Internships 
  • Travel recommendations 
  • Health and safety 
  • Where to eat and shop 

A staff member is available 24/7 by telephone for assistance in case of medical or legal emergencies. Contact information is provided at orientation. 

Veronica Tellez - MEXICO SC

Veronica Tellez (she/her)

Program Manager, Casa de la Universidad de California in Mexico City, Mexico

Veronica helps students find housing, register for classes, and arrange internships.

She says, “Talk with everyone you see and always say buenos días or buenas tardes, gracias, and por favor. The people in Mexico are very friendly and polite, and we always want to talk with people.”

Veronica hopes students will see their dreams and expectations come true in Mexico. She hopes they change and grow—culturally and academically—and return to California to recommend the experience to more students.


To help navigate the transition of leaving home and going abroad, you’ll attend in-person and online events. At these events, you’ll have the opportunity to ask questions and meet the staff who will be supporting you while you study abroad. You’ll learn things like:

  • What student services are available at your host location
  • Where to find local health care
  • How and when to register for classes
  • What to do and who to contact in an emergency
  • How to travel to and from where you live to classes
  • How to handle money matters like opening a bank account
  • How to use technology, including your phone, and get access to the Internet

Most on-site orientations include a tour of the campus and local sites. You will also meet other students on your program and local students who will be part of your experience.

Students with dis/Abilities

Students with dis/abilities can and do study abroad. A successful experience is dependent upon careful planning, coordination, and communication.

Focus on programs that best fit your interests, academic goals, and career aspirations. You'll work with the staff at the disability services and study abroad offices on your UC campus. They can help you identify strategies to remain flexible and think creatively about accessibility and realities abroad as some international locations can be different than what you are typically accustomed to in the US. They can also help you get the necessary paperwork you'll need to apply.

After you apply, your UCEAP program specialist will coordinate with the institution abroad and connect you with those who can arrange for an accessible experience. If your needs cannot be accommodated at any point in the process, your advisors will help you choose another program. You will not be alone in this decision.