We're Here for You. Wherever You Are.
The University of California Education Abroad Program (UCEAP) has a world-class health and safety operation that provides support every step of the way, from predeparture planning to on-site orientation, and throughout the duration of your educational experience abroad.
In an emergency, UCEAP will trigger its emergency response protocol, which defines lines of communication, directs resources and works with local UCEAP faculty, staff, program partners, and host country officials to coordinate emergency planning and response.
What to do if an emergency occurs
If an emergency does occur:
Call the UCEAP Emergency Telephone Number 24-hours, 7 days a week: +1805 893 4762 and Press 1 to be connected with our emergency answering service or call directly at +1805 324 6756.
Our experienced staff in California and abroad are always ready to provide support during an emergency.
If you are seriously injured or sick, get immediate medical attention at the closest medical facility and contact the local staff.
What's an Emergency?
An emergency is any situation that puts you in immediate danger, including:
- Any life/death situation
- Confusion or change in mental status
- A violent assault
- Suicidal feelings
- An arrest
- Civil unrest, natural disaster in the host country
How do I report a Title IX incident?
If you've experienced sexual violence (e.g., sexual assault, dating/domestic violence, stalking), sexual harassment, sex discrimination, or other prohibited Title IX conduct, support and guidance is available to you. To report to the UCEAP Title IX Liaison: firstname.lastname@example.org.
How do I report a health, safety or security event that is not urgent?
If you've experienced a personal health, safety, or security event and wish to receive support and guidance, resources are available to you. To report to the UCEAP International Health, Safety, and Crisis Management Department: email@example.com Do not use this email for emergency communications.
Important Resources and Contacts
- Call local emergency contacts. If you do not have the local or UCEAP Study Center emergency contact information, contact Chubb-AXA Global Travel Assistance 24/7, 1-855-327-1420 (toll free from US/Canada) or 630-694-9804 (collect call option) or email firstname.lastname@example.org.
- While abroad, all UCEAP participants have coverage through travel Insurance. Your insurance policy number is N04834823. Print your insurance contact card and carry it with you.
- Locate US embassy information for your host country and contact US Citizen Services.
Considerations for Parents, Families, and Support Networks
- In an emergency, you may need to travel to your student's location, particularly if your student is in the hospital. Make sure you have a valid passport with at least six months' validity remaining.
- Students are legal adults and our communication will be primarily with the student. Please encourage your student to share important information with you and other family members. During emergencies, we will communicate with the student's emergency contact as allowed by Federal laws.