We're Here for You. Wherever You Are.
The University of California Education Abroad Program (UCEAP) has a world-class health and safety operation that provides support every step of the way, from predeparture planning to on-site orientation, and throughout the duration of your educational experience abroad.
In an emergency, UCEAP will trigger its emergency response protocol, which defines lines of communication, directs resources and works with local UCEAP faculty, staff, program partners, and host country officials to coordinate emergency planning and response.
What to do if an emergency occurs
If an emergency does occur:
Call the UCEAP Emergency Telephone Number 24-hours, 7 days a week: +1805 893 4762.
Our experienced staff in California and abroad is always ready to answer questions you or your parents may have about health, safety or any aspect of study abroad.
If you are seriously injured or sick, get immediate medical attention at the closest medical facility and contact the local staff.
What's an Emergency?
An emergency is any situation that puts you in immediate danger, including:
- Any life/death situation
- Confusion or change in mental status
- A violent assault
- Suicidal feelings
- An arrest
- Civil unrest, natural disaster in the host country
Important Resources and Contacts
Here's some important information you will need:
- Carry the local emergency contact information with you at all times.
- If you do not have the local or UCEAP Study Center emergency contact information: Contact the UCEAP 24/7 emergency assistance provider, United Healthcare Global, 410-453-6330 or email firstname.lastname@example.org.
- All students have coverage through the UCEAP Travel Insurance. Your UCEAP insurance policy number is ADDN 04834823. Your insurance card is here.
- The Department of State Office of American Citizen Services and Crisis Management (ACS) assists Americans whenever and wherever they can. To contact the Department of State in the US call 888-407-4747 and +1202 501 4444 from outside the US.
- Find US embassy information for your host country on the Department of State's list of websites for embassies, consulates, and diplomatic missions.
- You can also register with the free online USDOS STEP program to receive the latest travel updates and information. Have your US passport number and expiration date handy.
Considerations for Parents and Family
- Please review with your student the health and safety chapters of the UCEAP Guide to Study Abroad, which cover a number of important issues to address before departure.
- In an emergency, you may need to travel to your student's location, particularly if your student is in the hospital. Make sure you have a valid passport with at least six months' validity remaining.
- Students are legal adults and our communication will be primarily with the student. Please encourage your student to share important information with you and other family members. During emergencies, we will communicate with the student's emergency contact as allowed by Federal laws.