A Partnership for Your Safety
Whether you are on campus or abroad, life carries risk. Unforeseen emergencies can occur whether you are here at home or at an international location. And we can’t monitor every personal decision you make daily while abroad any more than we could on your US campus.
What we can do is partner with you by giving you resources, including guidance on how to remain reasonably healthy and safe while abroad, so you can mitigate health and safety risks. When you travel and study with UCEAP, safety is a shared responsibility that requires you to be a well-informed and active participant in your own well-being overseas. We provide you with all the information, resources, and support you need to make smart decisions about studying and traveling abroad and know how to handle an emergency if one occurs.
What we do
- We provide you with predeparture and on-site orientations and comprehensive predeparture materials to help you prepare for your experience abroad.
- We closely monitor international security situations so you and your family can make informed decisions about your travel.
- We have comprehensive protocols in place to take action and provide you with assistance during an emergency, day or night.
- We know no one plans an emergency: We offer a 24-hour emergency line so that help is there whenever you need it.
The Health and Safety Team
The UCEAP International Health, Safety, and Crisis Management (IHSCM) Unit is dedicated to international health and safety related to UCEAP programming around the world. Our experienced staff in California and abroad are ready to answer questions you or your parents may have.
As a UCEAP participant, you are automatically enrolled in the student travel insurance policy, providing medical and non-medical benefits, so that you can get the medical care you need while abroad. Student travel insurance serves as your primary medical coverage while abroad. It works on a reimbursement basis. Costs for medical care must be paid out-of-pocket, and are then reimbursable according to the policy details. Some benefits include:
- $0 deductible/$0 copay
- Prescription drug benefits
- Mental health counseling
- Medical/security evacuation
- Continued treatment for pre-existing, covered conditions
- Personal property (limits apply)
- Trip cancellation/delay
- Global teleconsultation
- Emergency Remote Behavioral Health Consult
COVID-19 is treated as any other covered sickness and is subject to the policy terms and conditions. If you experience symptoms of an illness while traveling overseas, you should seek medical care. Expenses resulting from medically necessary treatment will be considered for reimbursement according to the policy rules and exclusions. Contact the claims administrator, Administrative Concepts, Inc. (ACI), with questions about travel insurance policy benefits:
Phone: +1-888-293-9229 (in the US/Canada) or +1-610-293-9229 (outside the US)
UCEAP policy number: N04834823
Learn more about the travel insurance policy benefits, limitations, and exclusions in the 22-23 Travel Policy Brochure.
If you need immediate assistance while abroad, call the local program emergency contacts. If you do not have the local or UCEAP Study Center emergency contact information, contact Chubb-AXA Global Travel Assistance 24/7,1-855-327-1420 (toll free from US/Canada) or 630-694-9804 (collect call option) or email email@example.com.
Emergency Response and Support
Any serious, unexpected, or dangerous situation requiring immediate action is an emergency. The UCEAP response units in California and abroad are experienced and knowledgeable about emergency preparedness and incident management; you and your family can reach them 24/7 from anywhere in the world.