English

This course introduces how basic individual and group processes affect people in organizations. Major theories and models in key areas of organizational behavior are examined, including group dynamics, motivation, stress, communication, conflict, power, strategy, structure, and change management. Tutorials emphasize the application of theories, through exercises and case studies.

This introductory course takes a macro-level view of the hospitality, tourism, and real estate industries. The primary objectives of this course are threefold. First, this course discusses the historical developments, business models, and management structures of lodging, restaurant, managed service, casino/gaming, meetings / conventions / expositions, recreation, club, theme park, cruise, airline, and other hospitality and tourism organizations. Second, experiential learning opportunities are provided to help students understand the operations of hospitality organizations and the importance of service quality. The course also introduces students to the business world of real estate, including terminology, transaction process, issues, players and activities in the real estate industry. Third, the course prepares students for future development of leadership competencies with descriptions of the key management functions and the characteristics and practices of leaders and managers. Students will also learn about some of the most important business / tourism ethics principles and corporate social responsibilities.

This practical course builds the communication skills needed to succeed in today's competitive marketplace. It requires regular attendance as much of the of class time is spent working in groups to apply principles and strategies discussed in the course readings. The goals of this course are to competently handle business communication situations requiring such qualities as tactfulness, firmness, persuasiveness, and ethical behavior; to communicate in a responsible professional manner; to communicate in a concise, clear, intelligent manner; to operate in team-based projects in a competent, cooperative and constructive manner; to give oral presentations, either extemporaneous or impromptu, that are well-organized, clear, and understandable; and that use effective visuals; to demonstrate knowledge of the purpose, content, organization, and format of proposals and recommendation reports; to produce written documents that are free of errors; to format written documents that are easy to read and that are professional looking; to analyze communication situations and audiences to make choices about the most effective and efficient way to communicate and deliver messages; to provide feedback, accept feedback, and use feedback to improve communication skills; to write business documents that are grammatically correct and use appropriate business style; and to develop effective interpersonal communication skills.

This course provides an overview of "classical" and contemporary theorizations of gender, and of the multiple ways in which gender is encountered in every aspect of our lives. The different ways of defining gender issues and shaping gender politics in Western and non-Western societies are considered. Students study the historical and cultural contexts in which the main debates have arisen and analyze themes such as gender, identity, sexuality, motherhood, nationhood, ethnicity, race, and religion. A variety of genres including press, novel, film, and essay are examined with the purpose of considering how gender and sexuality are conceptualized within Western society, focusing on the UK. Students explore how media and popular culture can reinforce or challenge traditional notions of gender that perpetuate inequalities.

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