COURSE DETAIL
this course covers various service management issues such as formulating service strategy, developing new services, designing and improving service delivery system, and managing service quality. While considering important service management disciplines such as services marketing and service human behaviors, this course places its emphasis on service operations issues such as managing supply and demand, determining service facility design, managing service process improvement, and managing customer waiting lines.
Life in Seoul, South Korea
About Seoul
A 24-hour city, Seoul has an intense work-hard, play-hard culture. The booming metropolis fuses tradition and modernity. Seoul citizens have a deep respect for higher ranking individuals and pride in their venerable city. At the same time, retail therapy and cutting-edge technology—Wi-Fi even in parks!—reign in Seoul. The city integrates an urban landscape with large green spaces, making it a great destination for nature buffs and city fans. Despite a relatively small international community, Seoul is experiencing a growing multicultural influence.